I Switched to T-Mobile and Now I Have Bad Service
I’ve been with U.S. Cellular since I got my first cellphone in 2002 and I loved them. They were based in Chicago and had amazing service. I even had reception when I was underground in the red line. WIN! My calls seldom dropped and even though I travel a lot, I was good wherever I went (at times when folks I was with had no service). Their cons were they didn’t have international data plans and their phones didn’t use SIM cards so they were specific to the company. I didn’t mind, doe.
Then last year, Sprint bought out all of U.S. Cellular’s Chicago customers to expand their network. I hit my *wall slide* so proper that I buffed my wall clean with my body. I knew a change was coming that I wouldn’t like. Fast forward to May 2013 and U.S. Cellular customers are told that we NEED to switch networks because our phones will basically become bricks by January 2014. I waited for as long as I could and in October, I decided to go with T-Mobile. I think what tipped the scale for me was their new international data plan that wouldn’t cost extra.
Plus, I surveyed my Facebook friends and many were like “GO WITH T-MOBILE!”
I did.
And for the past 2 weeks, I haven’t received MOST of my calls. And text messages? HA! They come in twice a day in spurts. Like hours of radio silence and then all of a sudden, 10 texts come through out of the blue. On Thanksgiving Day (yesterday), I received 0 calls and 1 text message until 11:30pm when 7 text messages all of a sudden came in.
I live in Chicago by the lake in a mid-rise. I got windows. I use a Samsung Galaxy S4. And my phone shows that it has 4 bars at all times. PLUS T-Mobile’s coverage map said my zip code is “EXCELLENT.” Yet my service is like I’m in a New York subway. Oh. The only times I get calls and text messages like normal is when I’m out of my house.
I WORK FROM HOME! HOW IS MY PHONE NOT GON WORK IN MY DOGGONE HOUSE?!?!?
So many people have told me they’ve called me and my phone went straight to voicemail. Or that it rang but it SURELY never reached me. Chile, I’ve called T-Mobile no less than 4 times in the past week and I keep getting the run-around. I’ve talked to supervisors, got support tickets open and still, here I am.
They told me they could send me a signal booster but it’ll take 10 business days. TWO WEEKS?!? I can get a whole Apple computer customized and assembled from China in a week. The hell you gon take 2 weeks to send me a signal booster for?
T-Mobile is literally losing me money because I can’t even conduct business on this janky phone and janky service.
But what just took me over the rage edge? AT&T sent me a phone to test out. They Next Day Aired it so I could get it before the weekend. I just got an email from UPS (another terrible company) saying I missed them. Why? BECAUSE MY T-MOBILE PHONE DIDN’T RING TO ALERT ME THAT THEY WERE DOWNSTAIRS!!! And this means I’m basically without a functioning phone for another 3 days because delivery won’t be attempted til Monday and I can’t go pick it up.
I. HATE. EVERYTHING. A plague of black licorice on T-Mobile’s houses. They are the Voldemort to my Harry Potter. Gahtdamb phone dementors.
My level of pissitivity is through the roof right now because I’m basically carrying a fancy brick. Don’t call me. I’ll call you. (-_-)
Are any of you with T-Mobile and have you experience this? Also, what phone company are y’all with and are you satisfied? Because this is that ol’ boolsheet! I am so mad!
Update: I got the signal booster and I’m FINALLY getting calls and texts in my house. VICTORY. I guess I’ll keep em. >__>
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70 Comments
This is too little too late, but I had problems getting a signal with my Sprint phone in my house. (No, I don’t live in the boonies.) They sent me an Air Rave device for free that plugs in to my router and boosts my signal. Now it’s full bars all the time. Keep that in mind if you have problems with your new phone, ok?
I have the Sprint Air Wave. Great bars, but I am unable to hear the “beep” when another caller calls whenever I’m on the phone at home.
Tmobile is the devil. Terrible Mobile Tumultuous Mobile Troubled Mobile and I would have a monthly showdown…. Luvvie get out of your contract now bc it only gets worse from here.
MetroPCS carries the S4. Do ypu have it in Chicago? Its unlimited everything with the plan, no contract
It is owned by t- mobile….
Man I am so sorry that happened to you. I have been with Tmobile since it was Cellular One and then some other company name I can’t even recall. Always had great service. Before they had the free international roaming they had a service you could turn on for the few days you were out of the country and turn off when you returned and it was cheap. I went to Paris for 2 weeks and my international roaming fee was like $11. I had one incident with them and that was regarding a mobile stick I purchased 6 years ago on a limited data plan. I contacted them via twitter and we hashed out a solution. Overall my service with Tmobile has been good.Every time I did an upgrade I never took the 2 day air option because my phone always came within 2 days anyway.
Obviously since I’ve been with them a minute my bill is dirt cheap. Sorry it didn’t work out for you.
Unfortunately, it’s not the best everywhere. I’ve been with them all. VZW & ATT are the best. You get what you pay for.
CLEARLY! Those 2 are the ones I was considering to begin with. T-Mobile was a last minute decision that was TERRIBLE!
Sadly Luvvie….they ALL suck! I have AT&T and have been with them since 1998 (too lazy to change to be honest) – I have the iPhone 4S and when the new software came for the upgrade to iOS7 I didnt get texts for days on end…it’s fixed now but it was a giant pain! I hear people with Verizon seem happy – my other half has Verizon and he has bars when I don’t and can use his phone pretty much everywhere.
I’ve been with T-Mobile for so long I can’t even tell you how many years. I think it’s around 6???? Anyway, I have experienced what you are, but it usually only lasted a few hours or until I restarted my phone. Never to the scale you’re experiencing. I’m sorry you’re having to deal with this.
BTW I’m a fan of black licorice.
*ducking out before I’m blocked and reported as Kim Kardashian’s navel lint*
That happened to me with T-Mobile, but it was 2 yrs ago when I was holding onto my Blackberry. I attributed the issues to having a dinosaur phone and plan. I’ve hot a Samsung Galaxy S4 now. I’d say about 90% my service is fine, but there are times when a signal is a foreign concept even if I have 4 bars. This only happens in my apartment though. I called once about it, and the rep attributed the lack of reception to “over-congestion.” *blank stare* Maybe that’s what is up with your phone. Or maybe your phone is damaged. Perhaps you accidentally, (or purposely), have a refurbished phone. T-Mobile is fine for e, but it can be something of a hit or miss.
My phone is super brand new. I got it in the store and watched them open the box so that ain’t e’em it.
Been with tmurder for years. I live in the boonies and was under what they like to say, a dead zone. As soon as you turned onto my block, everyone would drop to 1, maybe 2 bars. Didn’t matter what plan, phone company,nuthin. At the time, I worked from home. It was nothing to see people on their porch in January using their phone. So I feel your wall slides. It’s a little better since a new tower moved into the hood. Verizon, AT&T might be better for you.
T-Murder, I love it.
I had the same problem with T-Mobile a few years back. I’d be sitting at home all day and my phone would do nothing. Then suddenly at like 4 am or some other random time I’d get all of my emails, text, and missed calls at once. I’m with Sprint now. It isn’t perfect but I get my calls and whatnot now.
I was with T-mobile for several years but my coverage was spotty when I would go home to the boonies. I’m with Verizon now. It’s a bit pricey but I haven’t had any issues. Most importantly- I have full bars when I go home to the boonies!
Awww, hate to hear it. I’m in St. Louis with T-Mobile and my issues are minimal. The only time I have issues is when I’m in a basement. And then it’s only spotty. But I continually get my calls and texts. Sorry to hear it 🙁
I’ve been with AT&T since it swallowed up my Cingular Wireless and it has been AMAZEBALLS as far as my coverage, bars, textses & whatnots lol. Now the way my bank account is set up, I’m still on a family plan, but the service itself is nice. I know how much Spent and T-Hustle suck because my friends and I have worked for them…when you work for the latter, if you die, they put a baby tombstone in your cubicle, like it’s a reminder of what’s to come.
I’ve used Verizon for the past 5 years and have never had issues with drops. I moved out to the boondocks 2 years ago and still get good reception. I work from home as well and sometimes have to rely on tethering my phone.
Try Republic Wireless. For $25/month, you get unlimited everything (3g) and for $40, unlimited everything on the 4g network. It runs off your wireless in your house so as long as your router’s working, you’re good. No need to worry about crappy cell signals in your home. When you’re in range of any wireless network it will run off of it and when out of wireless range, will switch to cell towers (sprint or Verizon for voice, sprint only for data). The switch is seamless so you wouldn’t even notice. You can get a moto x for $299. No contract.
You need Verizon in your life. Are they expensive? Yes. Do you get what you pay for? HELL YES! I’ve been with Verizon since before they became Verizon. I’ve never had any problems with them.
THIS.
VZW all day. I will never leave them.
Especially because I got grandfathered into their unlimited data plan. (Hallelu!)
I’m on the northeast coast. Dropped AT&T after having them for 8yrs. Service here sucked. When I moved back from Japan I lived in the south I had tmobile. It was awful! No service pretty much 80% of the time even though their map said service was good. Fug that. I ain’t paying for spotty service. Not in 2013 AND I live in a city. Have you asked your neighbors how their service is or who they use? No since in signing with another worthless company.
Sorry for your pain! I used to have Sprint and the same thing happened to me–I couldn’t make a call in my HOUSE! And I live in Manhattan where coverage is supposed to be “excellent.”
I switched to Verizon and while they’re pricey (which drives me NUTS) I get all my calls. I don’t live in Chicago so can’t vouch for it there, but in NYC and everywhere I’ve traveled, I’ve never had a problem getting messages or calls. Ever.
Now, if they could just lower their rates…
Your experience sounds exactly like mine but with Verizon in Harlem. I had been with them for years but for whatever reason they had crappy service in Harlem and they blamed my phone but I upgraded and their service still didn’t work then they kept trying to get me to pay for a signal booster. Finally, they let me out of my contract for 1/2 the regular fee, and I switched to TMobile. It’s been 2 years and the best service yet. I guess it depends on geography.
I left T – Mobile for Verizon almost 6 yes or so ago. Pricey but NO issues whatsoever. .
I had Sprint for a few years. Service was decent until I moved into my current apartment complex. It’s where cellphone signals go to die (no I do not live in the country, boonies, or sticks). It is very common to see people out in the parking lot or on their balconies talking on the phone, whether it 3000 degrees outside or negative 7500. I used to put my phone on “roaming” just get a signal ( I was single and living alone at the time). I got a call from Sprint one day stating they were going to disconnect my service if I didn’t stop roaming. I was shocked because 1) I was on their “Everything Plan” which was unlimited and no roaming (supposedly) and 2)according to the map, I was in “great” coverage. Needless to say, my Sprint days were numbered. I switched to Verizon once my contract was up and haven’t looked back. Yes my bill is little bit more expensive, but my service has been awesome so you get what you pay for and I’m willing to shell out a bit extra for the best service out there.
Girl I JUST left T-Mobile, they are extra shitty! I had the exact same problem! I mean literal word for word! I’m loving my Sprint phone no problem since I’ve switched to Sprint! #blackandyellow
I Hate T-Mobile! Our problem is pretty much the same. I was with USCC. They didn’t always have rhe newest phones, until perhaps the end, but the service was phenomenal.
I went to the store, they did the coverage map, and of course, I live in a high coverage area. I picked up the galaxy 3. My phone constantly drops calls. I called them and they asked if I have WiFi at home, I reply yes. I was informed, if you’re using WiFi, you’re no longer using T-Mobile’s network. I advised them that I never has that problem with USCC. Of course, for an additional fee, I can purchase a plan that will allow me to run WiFi, and still be connected to their network. Umm, how about no.
I’ve had several tickets and investigations opened and closed (without my knowledge), to no avail. I feel like I’m trapped. I missed a job interview opportunity with an organization I’ve been interested in. But the worst, my niece called me to tell me she got out of practice a hour early, I never got the call. When I got there, my fifteen year old niece was standing in front of a closed gym (I cursed the gym staff out really good). I felt so bad. They love giving credit. I don’t mind paying my bill. I need my service to work. Sprint and AT&T were a little out of my price range, but I’m looking to move on as well.
Oh, one last thing, the inconsistency is insulting. You’ll NEVER hear the same information from different T-Mobile reps. Every time you call, prepare to hear something different. Ugh….
LOL, my husband asked me did I write this! LOL. I was just on the phone with T-Mobile yesterday begging them to fix my damn phone cause it’s not ringing! I was told I have to cut on my Wi-Fi calling when I’m in the house.. what? I was with us cellular when they were primeco! I feel betrayed that they left me but I have to find another company to go with because T-Mobile ain’t hot and I have four phones on my account!
I had had problems with my blackberry on sprint for about 18 months. I kept calling to try to resolve the problems but they kept telling me to turn off the phone and turn it back on, take out the battery, type in codes, do the hokie pokie, etc. Finally, I realized that I was paying for a service that I was unable to utilize through no fault of my own. I called sprint up and asked which department handled consumer protection complaints filed with a state attorney general. Funny how I got a new phone (which they previously wouldn’t give me) and the manager of my sprint store took care of everything.
If you’re paying for a service that sprint is not providing, I think the Illinois Attorney General should hear about it.
I had T – Mobile for 9 years. And all it did was drop calls and delay text messages. Switched to sprint last fall, have a galaxy S4. Live in Nashville and I’ve had great coverage. T – Mobile is the devil run while you can.
For the one millionth time, Verizon is really the way to go. I had TMobile too for one or two years. Then US Cellular for two years. Ive been with Verizon since 2008. See??? You really do get what you pay for. Even if its a little more for international calling, its worth it.
Sadly I know about all of these problems you’re experiencing. For the past year I’ve fussed, cursed, and threatened T-Mobile about their janky service. I hardly receive any texts or calls. At least yours might come in later, I just don’t receive mine at all!! Turrible!!! I’ve missed so many important calls and messages. Smh. I will say that they used to be a pretty good service but no longer. Get out while you can!
I left T-Mobile after 5 years because my calls were constantly dropped ALL DAY LONG and my text messages never came through. I was putting in monthly calls to them and given nothing but excuses, and them saying they couldn’t find a problem with my signal because I was in a “prime coverage area.” I had a 700 minute/monthly plan and every time I called, all they would do is apologize and give me an extra 50 or 75 minutes a month for free. FOR WHAT?! What good are extra minutes that I can’t use because my calls always drop?
By the time I left them I was up to over 1000 minutes a month, with over 300 of them being freebies for all of my inconveniences. And of course I never even used any of them. T-Mobile is shit. I’m with Verizon now and have been with them since 2007.
I had this exact problem with Sprint back in ´03. I had so many problems I called them regularly and they’d always offer more minutes. I don’t need more minutes because I can’t use the ones I already have!!!!! My service was so bad my phone would drop signal while I was talking to customer service, they would call back and I’d say “see…” they would not let me out of that contract. I still hate Sprint you this day.
Also, my international value plan with Verizon is only $3 a month. Well worth it instead of dealing with T-Mobile I’m sure.
Cell phone companies HATE me. And I hate them back.
I had Sprint for 10 years – left them after they acted a fool.
Tried AT&T. Wasn’t impressed.
Went T-Mobile. Left them after I learned the sales agent lied to me.
Went with Virgin b/c it was cheap. Left because I didn’t like feeling like a signal second-class citizen.
Back at Sprint. We’ll see….
BUT – the only time I had an issue like you’re having Luvvie was with a BAD PHONE. Have you gotten a replacement Galaxy phone yet? If the antenna is bad, you’ll be in phone Hades.
I have been with T-Mobile for about or almost 13 years since before “the buildings fell” and they were called VoiceStream. Jamie Lee Curtis was their spokesperson and I have had good service since then. The price for the service has gone up but I find that for my totally unlimited plan, Verizon and AT&T would cost way way more. Perhaps I’m cheap but….
I had TMobile for years and hated them every single second. I worked for AT&T and quit, because I just could not take telling customers that they are not guaranteed a signal inside a structure.
I switched to Verizon because I could get $10 off my Comcast bill. The service has been wonderful. I would suggest Verizon, but warn that it is expensive.
That sucks.
I saw this on Facebook, not sure if you have seen it yet. http://storify.com/EliLanger/this-man-is-hilariously-live-tweeting-his-flight-n
My husbands phone was like this too. Always missing calls and text. Then it would add the extra trick of re-sending out two week old text messages to everyone. He just switched to Verizon this weekend and got the iPhone cheaper than what T-Mohell was offering it.
I’ve been with Verizon for 12 years. Service has never given me problems. You might have to work a second job and eat Ramen noodles once a week to pay the bill but you will have fo’ bars!
T-Maybe…… A horrible decision. I’ve been with Verizon since it was GTE back in the south. The service is expensive, but it’s worth the coverage they provide. Hopefully, t-maybe fixes things for you…. Guess their cheap plans give you truly cheap ass service
Luvvie,
I’ve has AT & T for 16 years (they were AT & T Mobile, then Cingular and now AT&T Wireless…I’ve seen them all). I have NEVER had an issue with my service (except sometimes in NYC in congested areas). I have 4G LTE – and when I went to Paris last year, I was able to add an international data plan to my account for $50 that they prorated to $17.90 because I only used it for the week I was gone. I can also set up favorite numbers (that wont count against my minutes it can be ANY number) AND I talk to anyone else on ATT and it doesn’t count against my minutes.
Verizon is where it’s at. I have literally had reception in an underground parking garage in the elevator in Nashville, the back woods of Texas and everywhere in between. It is a little more than what you’re paying now, but worth it.
I have T-Mobile. I love it. I live Philadelphia. I would really see if its your phone by asking a friend with T-Mobile to come over and test it out.
I had the same issue with Sprint last year. I just told them I lived between two towers. I used wifi in the house but yet my calls would drop! They paid a portion of my bill. Eventually my phone got stolen and went with T-Mobile. I had Cricket and MetroPCS. I had to give them both up because I wasn’t getting service in the house.
I have Verizon. They’re expensive, but I can get coverage on the side of a mountain when nobody else can.
I have Tiggleberry Mobile and I don’t use their network in my house- I switch to my wifi. Works a LOT better that way.
LMAOOO at Tiggleberry Mobile! Ok lemme try wifi calling.
You have 4 bars and this is happening, could it possibly be your phone that’s acting up? Maybe apn settings need to be fixed? Maybe you have 4 bars because your phone’s actually roaming? My old S2 did that during Sandy.. roamed and didn’t actually work properly while roaming. Also possible your sim card is a lil wonky.
Have you tried switching to wi-fi and testing t-mo’s wifi calling thingy.. at least until you find a better carrier for your region?
I have AT&T and can’t wait to leave them. They’re so bad over here and have the nerve to be charging verizon prices.
I’ve been with Verizon Wireless for 10 years. Very happy with my service. Don’t drop calls…like ever
I’ve had Sprint since 2001 with relatively few problems. When I couldn’t get signal in my apartment (older complexes), I got a free Airrave & a month’s worth of service credit. I can truly say they have improved their customer service (you can actually get someone that speaks English) & the prices are reasonable. I’ve heard mixed reviews about AT&T & I know from friends that Verizon is crazy expensive.
Godspeed sister! That cell phone struggle is NOT the business!!
Luvvie, I am going through the same thing. Forced to give up US Cell and T-mobile been on her period for the last week. #cmonson
AT&T all the way. We have had them for 8 years and have lived in 3 different states. Nary a problem. Plus my husband took his phone with him to Afghanistan when he deployed and we had no issues with texts, videos, or calls. T mobile has been the bare bottom pit of hell for years now. We had them before AT&T and they did not give me smiles….EVER!
verizon wireless all day erryday. you’ll have service on your journey to the center of the earth if you need it!
t-mob is THE.WORST. my sister went to them when she got married and jumped ship to his plan; she has many regrets. she drives halfway to maryland from Northern Delaware and suddenly it’s a 75% chance she’ll lose service. it’s not the boonies so it make not a drop of sense.
-___-
I’m with them. Different issues but jumping ship to Verizon in January. I can’t stand them.
Honestly, deep down inside I want to jump ship with Verzion, but my only problem with them is their contract and not being able to upgrade when I want.(on the deals of a new Phone that come out)Other than that I have always been able to get my phone fixed….Or received a phone whenever I needed it because of malfunction With Verizon. I tend to think that you get what you pay for meaning the coverage,it took me days to read though what I need in terms of service. And if that is my ONLY concern that I’m sticking with Verizon. I just make sure that around the holidays. I purchased a new phone because any phone that you purchase from Verizon has to be under their contract, they just started something New I think in prepay. ;-{ I’ve read the fine print…LOL that is what I don’t like . Especially because I been with them for so many years. Why can I just purchased the phone with the discount everyone else get because I’m a continuing custom…UGH!
I have been with Verizon for over 20 years. I have always had my service when needed. Except for when I was out in the middle of nowhere in the Atlantic and that was cuz I chose to turn my phone off I had forgot to set up a plan of action and didn’t know the cost so I didn’t want to pass out finding out later, The only thing that I hate is that Verizon has a strict standard and you must read the fine print on what ever service you choose as a plan for you and whatever you decide to do have insurance on your phone. They will fix any problems that you may have and they do not go outside of the contract so read the fine print and make sure it is what you want or need as a customer. The two year contract with Verizon is exactly that… Sometimes I get upset because they charge so much for phone and you are unable to upgrade every year without touching your contract U would pay the price for the darn phone…( so I always up grade around the Holidays were I can get a good deal every two Years ;-{ Other than that I have always been able to take back my phone or get any problems that I had with my phone fixed on site.
I’ve been with Tmobile for 10 years and at different times I’ve had issues too,but they ALWAYS took care of them. Never switched to another provider because they all have issues sometimes
I’ve had AT&T for years and haven’t had any major issues…maybe a brief lack of coverage here and there but that’s to be expected with any mobile carrier. I’ve had no complaints. The only reason why I would switch would be a reduction in the cost of my plan.
LOL at everybody’s T-Mobile nicknames…
I’ve been with TM since 2004, since I left AT&T (aka “A**holes Through & Through) after I kept getting phantom/inexplicable $500 bills they didn’t want to do anything about. Personally, I haven’t had any real issues with them, knock on wood. I feel for you though, Luvvie–’cause that would make me want to take the first thing smokin’ down to the nearest T-Mobile store & dropkick somebody in the neck!
Question for those who’ve switched companies, though–what did you do about cancellation fees?
According to the latest issue of Consumer Reports, people in Chicago are happiest with Verizon, despite the higher prices. They rate highly in voice, data, and text service. If you need 4G coverage, AT &T is the best by far, and their voice, data and text services are average. Everyone else with a plan is shit. You might have to go the prepaid route.
About 6 months ago I told Verizon I was leaving him, and hooked up with Straight Talk through Walmart. Before you judge the whole Walmart thing, I have been SHOCKED about how good my service is! Unlimited minutes, unlimited data, unlimited text fo $45.00 a month. No contracts– month to month billing. They use the same cell towers that Verizon uses– and I travel all over the US and I have GREAT reception and data too. The only odd thing is you can’t text photos to people not using the same system…but that is not a deal breaker for me. Check it out–seriously, everyone in my family are switching over as their contracts expire.
Good luck getting your money back from Satan’s helper, Tmobile.
I started with Voicestream, who either got bought out or became Tmobile. who knows, it was like, 100 yrs ago when phones still had a pull up antenna, remember dem??
Anywho..I bought the worst smart phone on the planet from Tmobile, after chatting with their sales person, who raved and raved about an HTC Wildfire. In short, it had zero memory, and after updating it’s pre-installed apps, it was out of memory within a month.
WTF???
Weeks and weeks, email after email, chat after chat, phone call after screaming phone call.
They did NOTHING. Basically told me..it stinks to be you; you want out of your contract, cough up $200.
So I went ahead and told them to go to H-E-double hockey sticks; and I took my phone number with me to Verizon, who have been ever so kind and wonderful to me.
T-mobile, I’m convinced, is Satan’s homeboy.
I’ve had AT&T, Sprint and Verizon. I REFUSE to ever use T-Mobile because I’ve never heard not one good thing about their services. Out of the three I’ve used I prefer Verizon, my current company. Their prices are a bit much but I love not only their cell services but also their customer service. Any issue I’ve ever had they’ve been quick at fixing the issue.
I have Verizon I have since 1999, I wanted T mobile because of the low price, but I might just keep what I have. Sorry, but I appreciate you sharing because, I might have stepped to the dark side.
I’m late on commenting however… I have tmobile. While at home if you sync your phone with your wifi your service at home will be excellent. I went thru the same issue with Sprint and AT&T years ago. Back when Sprint had free roaming they told me i was using too many free rinsing minutes and if I couldn’t get on a Sprint network they were dropping me. it was then I told Sprint goodbye. Like i make the damn towers how dare you blame me for your piss poor service!
I just read all the posts simply because my wife never gets calls at home with her T maybe phone. All the posts are great and some very entertaining too! I am sure it’s the t maybe service not your phone. I just got off the phone with t maybe and they have finally agreed to send out a signal booster. It was either that or I was going to get a wireless router with broader coverage so she could just use wifi when she is home to make calls and texts. Literally her calls never came thru at home or texts. She had to go outside to make any calls. T maybe is horrible. I haveATT and freakin love it. 12 plus years and never an issue with service. Full strength signal all the time!!!!!!!! Best of luck and great posting to everyone. It was like reading a really good book about a really shitty cell phone carrier. Lol chow